We do not store credit card details nor do we share customer details with any 3rd parties.
Delivery time frame 1 – 2 working days unless otherwise stated.
- All unwanted or incorrectly ordered parts returned will be subject to a handling charge of 10% , these must be returned by customer at own risk within 28 days of invoice.
- Any orders that arrive damaged or incorrect will be collected for either refund or exchange depending on customers wishes.
- All ‘Take off’ parts that are not collected within 90 days of receipt will be sold to a third party.
- All new goods ordered and not collected within 90 days of receipt will be sold onto a third party unless by prior arrangement
- Damages/shortages must be reported within 2 working days of receiving goods on invoice otherwise claims will not be accepted.
- All Special ordered parts under £30 before vat are non returnable. Returns will not be accepted after 28 days.
For more information please contact us for any specific details or requests.
SURCHARGED AND RECONDITIONED ITEMS
- On all our exchange units a surcharge will apply which is refundable on like for like items.
- The old unit must be returned within 60 days from date of invoice or 50 days for genuine Land Rover items.
- All units must be in a complete & re-conditionable state.
- All units must be clean & free of any oil, attached securely to the pallet and covered and stackable with a flat top. Failure to do this will result in a £35.00 surcharge ( charged by the courier company not Simmonites)
- We can arrange collection of your item which will incur a fee of the original carriage charge + a third party collection fee of £10.00 for boxes, £20.00 for pallets, we are not always able to arrange overseas collections please email for quote.
- All units must be returned with the attached note showing your details too enable us to refund your account. We do not keep any credit card details.
- Please note: All units are dispatched dry and free of any oil, levels must be checked before running.
- Warranties will only apply to standard applications and vehicles with original sized engines. Modified vehicles will invalidate the warranty.
- Warranties are valid for 6 Months from date of Purchase and cover the parts only.
- Labour is only covered if brought to Simmonites; we will not cover labour costs to other companies.